Starling Peak International Sdn Bhd (Company No. 563813-T) is licensed and regulated by Bank Negara Malaysia (BNM) under the Money Services Business Act 2011. The company is also subject to the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), and maintains robust internal controls to comply with all relevant regulatory obligations.

The transfer fee depends on the amount and also country that you remitted too. Please call our custonmer support to know more.

You can email the SPl support team at support@starlingpeak.com.my or Whatsapp us on (+60) 3613 6923. You can contact them regarding any query that you have. The support team is available 24/7 for your assistance.

A transfer may be cancelled or rejected for several reasons. These include incomplete or incorrect information of the sender or receiver. Technical issues with the bank'e cvtem may also cause a transaction to fail. For a clear you can email the SPl support team at support@starlingpeak.com.my or Whatsapp us 3613 6923.

You can also view your transfer status in the app "Transaction history." Tap on "My Starling Peak" and navigate to the option "Transaction history

Make sure you have entered the correct recipient's information, including the account number, bank name, and any other required info. you have checked all the above and the transaction is still pending, you can email the SPI support team at support@starlingpeak.com.my or Whatsapp us on ‪(+60) 11-3613 6923‬. We will gladly help you resolve the issue and complete your transfer.

Violations of Terms of Service:

If you violate SPl's terms of service or any agreed-upon policies, your account may be suspended or locked asa disciplinary measure. This could include engaging in fraudulent activities, money laundering, or violating legal or regulatory requirements.

Verification Issues:

If you haven't completed the required identity verification process or provided the necessary documentation as requested by Paymit, we may suspend or lock your account. This is to comply with legal and regulatory requirements. To understand the specific reason for your account suspension, it's best to contact Paymit customer support directly.